St Andrew's Hospice Ltd Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
The hospice has a joint controller relationship with Care Plus Group for the purpose of:
To provide a joined-up health, wellbeing, care and/or services to patients, carers, and their families.
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Date of birth
- Purchase or account history
- including card or bank information for transfers and direct debits)
- Donation and/or Gift Aid information
- Health information (including dietary requirements, allergies and health conditions)
- Health and safety information
- Account information
- Website user information (including user journeys and cookie tracking)
- Photographs or video recordings
- Call recordings
- Records of meetings and decisions
- Identification documents
- Information relating to compliments or complaints
- Information relating to sponsorship
We collect or use the following information for the operation of customer accounts and guarantees
- Names and contact details
- Addresses
- Payment details (including card or bank information for transfers and direct debits)
- Purchase history
- Marketing preferences
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Recorded images, such as photos or videos
- Purchase or viewing history
- Website and app user journey information
- Records of consent, where appropriate
We also collect or use the following information for service updates or marketing purposes:
We collect or use the following information to comply with legal requirements:
- Name
- Contact information
- Identification documents
- Financial transaction information
- Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks
- Health and safety information
We also collect or use the following information to comply with legal requirements:
We collect or use the following information for recruitment purposes:
- Contact details (eg name, address, telephone number or personal email address)
- Date of birth
- National Insurance number
- Copies of passports or other photo ID
- Employment history (eg job application, employment references or secondary employment)
- Education history (eg qualifications)
- Right to work information
- Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
- Security clearance details (eg basic checks and higher security clearance)
We also collect or use the following information for recruitment purposes:
- Racial or ethnic origin
- Health information
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent
- Contract
- Legal obligation
- Legitimate interest:
- Internal record keeping
- Analyze and improve the services we offer
- Make contact with you for administrative purposes
- Process and acknowledge donations
- Check your preferences are up to date
- Send direct marketing about ways you have supported the hospice
- Vital interests
- Public task
Our lawful bases for collecting or using personal information for the operation of customer accounts and are:
- Consent
- Legal obligation
- Public task
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent
- Legitimate interest:
- May provide additional supportive health, care, and services available
- Public task
Our lawful bases for collecting or using personal information for legal requirements are:
- Consent
- Legal obligation
- Public task
Our lawful bases for collecting or using personal information for recruitment purposes are:
- Consent
- Contract
- Legal obligation
- Legitimate interest:
- To support organisational reporting
- To support national reporting (NHS)
- Vital interests
- Public task
Where we get personal information from
- People directly
- Health care providers
- Insurance companies
- Legal and judicial sector organisations
- Schools, colleges, universities or other education organisations
- Councils and other public sector organisations
- Publicly available sources
- Previous employers
How long we keep information
Your personal information is held in both paper and electronic forms.
is held for specified periods of time as set out in:
The hospice additionally holds and process your information in accordance with:
Who we share information with
Data processors:
Human Resources System
This data processor does the following activities for us: Hold and maintain workforce and volunteer personnel files
Information Technology (I.T) Provider
This data processor does the following activities for us: Manages & secures our I.T infrastructure
Customer Relationship Management (CRM) System
This data processor does the following activities for us: Manage and maintains our interactions with current and potential business relationships, donators, patients, and customers
Finance Systems
This data processor does the following activities for us: Manages and holds our organisations financial records
Clinical System
This data processor does the following activities for us: Manage and maintains all our patient health records
Others we share personal information with
- Insurance companies
- Health care providers
- Organisations we need to share information with for safeguarding reasons
- Professional or legal advisors
- Financial or fraud investigation authorities
- Lottery provider
- Relevant regulatory authorities
- External auditors or inspectors
- Organisations we’re legally obliged to share personal information with
- Emergency services (where necessary)
- Previous employers
Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis, you can withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint